If you continue to run into issues installing TunnelBear, make sure to reach out to our friendly Support Bears so that they can assist you further. A reboot of your computer after uninstalling can help ensure that all bits and pieces are removed properly. The User Name should be filled out by default. Enter your computer's administrator password to allow the helper tool to install (Note: This is the same password you use to unlock your computer or install new programs, not your TunnelBear password). Your Bear is designed to uninstall itself this way and won't leave behind bits and pieces. For more information on the helper tool, check out this article. Make sure to uninstall TunnelBear through Control Panel on Windows, or by dragging it to the trash on MacOS. System cleaners have been known to leave remnants of previous TunnelBear installations behind which can cause problems when you're trying to update or reinstall TunnelBear. Avoid using any third party system cleaners You can always disable third party programs temporarily while you install TunnelBear then re-enable them as soon as you're set up. We know that many users cannot live without their firewall and anti-virus programs, but it's not uncommon for programs like these to interfere with your installation of TunnelBear. Temporarily disable third party security programs that might be interfering You can download the app by heading to our downloads page. For Windows and MacOS, that would be our website. The TunnelBear app should only be downloaded from secure sources. Enter your computer's administrator password to allow the helper tool to install (Note: This is the same password you use to unlock your computer or install new programs. For more information on the helper tool, check out this article. Make sure you're downloading the app from our website Click on 'Install' to install the helper tool, which is necessary for your Bear to connect to our servers. The following steps can help if you're running into any issues installing TunnelBear on your computer.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |